Help Us Support You: Provide Information!

Problems and solutions for installing or running FreeOrion, including discussion of bugs if needed before posting a bug report. For problems building from source, post in Compile.
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kroddn
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Help Us Support You: Provide Information!

#1 Post by kroddn » Tue Jun 03, 2008 6:47 am

Before posting here, make sure to read the FAQ.

To help us to support you, we need detailed information.

If you write a bug report or ask for help, please provide the following details or answer the questions:
  • For chrashes, provide the log files! They can be found in the same directory the config.xml is found in.
  • Mention your operating system (OS), as exactly as possible (XP(32bit or 64bit?), Vista, Linux Distribution and version)
  • Mention the version AND revision of FreeOrion you downloaded as exactly as possible. If the game starts, your revision can be seen in the lower right corner of the main screen.
  • Is the problem repeatable? I.e. does it always crash under the same circumstances, or just sometimes? Describe those circumstances detailed.
  • Describe what went wrong and when. "It does not work" or "It crashes" is not very helpful and will probably get you equally vague and unhelpful advice.
  • If you built from source, tell us the SVN revision you are using or where you downloaded the source from. The svn version can be found out by typing:

    Code: Select all

    svn info . GG
    
  • Which graphics card are you using and what version of drivers are installed.
Linux users should provide the following information:
  • Is python2.4 installed?
  • Upload the output from "glxinfo" or look there, if your graphics card supports OpenGL 1.4 or above.
  • Did you study the README (click)?
"live" support
Sometimes you are likely to receive instant help if you join the IRC ( irc://irc.freeorion.org/#freeorion ).

Code: Select all

Server: irc.freenode.org
Channel: #freeorion
Do not ask if you may ask for help. When joining, ask your question at let the users there some time to answer.
Last edited by pd on Mon Jul 06, 2009 1:39 pm, edited 11 times in total.
Reason: mentioned FAQ

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kroddn
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Re: Help us support you: provide information!

#2 Post by kroddn » Tue Jun 03, 2008 6:50 am

If anyone has to amend something to this list, please post it beyond. I will insert it into the posting above.

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eleazar
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Location: USA — midwest

Re: Help Us Support You: Provide Information!

#3 Post by eleazar » Tue Jun 03, 2008 5:18 pm

* Describe what went wrong and when.
"It doesn't work," or "It crashes", is not very helpful, and will probably get you equally vague and unhelpful advice.

* Find out if the problem is repeatable, i.e. does it always go wrong under the same circumstances, or just sometimes?

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OndrejR
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Location: Slovakia

Re: Help Us Support You: Provide Information!

#4 Post by OndrejR » Tue Dec 08, 2009 2:01 pm

This should be wiki page.

oldtopman
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Re: Help Us Support You: Provide Information!

#5 Post by oldtopman » Fri Apr 02, 2010 1:18 pm

Run FreeOrion from the command line to see startup errors.

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Geoff the Medio
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Location: Munich

Re: Help Us Support You: Provide Information!

#6 Post by Geoff the Medio » Sat Apr 03, 2010 12:20 am

OndrejR wrote:This should be wiki page.
I've linked this thread off of the new Wiki Support page.

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